Privacy Policy

1. Introduction

Namaste Rewards Pty Ltd (ABN: [Your ABN]) ("Namaste Rewards", "we", "us", or "our") operates the Namaste Rewards loyalty program. We are committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website, mobile applications, and loyalty program (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

When you register for or use our Services, we may collect:

• Identity Information: Name, date of birth, gender
• Contact Information: Email address, phone number, postal address
• Account Information: Username, password, account preferences
• Transaction Information: Purchase history, points earned and redeemed, deals claimed
• Business Information (for Vendors): Business name, ABN, business type, business address

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Information: Pages visited, features used, time spent on Services
• Location Information: General location based on IP address
• Cookies and Similar Technologies: As described in our Cookie Policy

2.3 Information from Third Parties

We may receive information from our partner vendors about your transactions, from social media platforms if you choose to connect your account, and from identity verification services.

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our Services
• Process transactions and manage your loyalty points
• Send you important notifications about your account
• Communicate promotional offers, rewards, and program updates (with your consent)
• Personalise your experience and provide relevant offers
• Analyse usage patterns to improve our Services
• Prevent fraud and ensure security
• Comply with legal obligations
• Respond to your enquiries and provide customer support

4. Sharing Your Information

We may share your personal information with:

4.1 Partner Vendors

We share limited information with our partner vendors to process your transactions, award points, and redeem offers. This includes your name and transaction details relevant to the specific vendor.

4.2 Service Providers

We engage trusted third-party service providers to help us operate our Services, including hosting providers, email service providers, SMS providers, payment processors, and analytics providers.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Marketing Communications

With your consent, we may send you marketing communications about offers, promotions, and updates via email, SMS, or push notifications. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to our SMS messages
• Updating your preferences in your account settings
• Contacting us at privacy@namasterewards.com.au

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymise it.

8. Your Rights

Under Australian Privacy Law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Opt out of marketing communications
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at privacy@namasterewards.com.au.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content. Types of cookies we use include:

• Essential Cookies: Required for the operation of our Services
• Analytics Cookies: Help us understand how visitors use our Services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

10. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and, where appropriate, by email. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: